Complaints
This is a draft for the shop to edit later. It is not a substitute for a lawyer's review. Text in square brackets is a placeholder.
How to complain
Write to [Email], call [Phone], or send a letter to [Registered address].
Include:
- Your name and a way to reply.
- The order number, if you have one.
- What happened, and what you want us to do.
When we reply
We reply by [Reply deadline]. That deadline is still to be set. This draft does not invent one.
Other ways to ask
A change of mind in the first 14 days is a withdrawal. A fault in the goods is a claim under the legal guarantee. You can still write to us about either of those here.
If we do not settle it
You can take the dispute to alternative dispute resolution (SAL) through ANPC. How that works is on the alternative dispute resolution page.